Heart felt appreciation for the excellent customer service
Danny : Adult Success Story
On July 9th, 2019, Duplin County Career Advisor Charliss Gwynn contacted Danny to complete a Subsequent RESEA appointment. Danny had been laid off from Building Maintenance Services where he performed general apartment maintenance. He conducted light electrical and plumbing work, repaired and buffed tile flooring, and installed, finished and painted dry wall. Mr. Ash also maintained the HVAC unit by changing filters and cleaning coils.
During their conversation, Danny stated he knew without some type of maintenance certification, especially HVAC, his employment opportunities in his field were restricted. Employers had stated that they “would have hired him immediately if he had more HVAC experience or some certification in HVAC.” Danny had since enrolled in a short online HVAC class and indicated he would like to take additional classes, but lacked the funding to do so. Charliss explained he may be eligible for tuition assistance through the WIOA- Dislocated Worker Program. With Danny’s permission, she promptly transferred him to her teammate, Christy Jeffers, JSCC WIOA Case Manager. He was subsequently enrolled in the WIOA-Dislocated Worker Program and registered for the HVAC class and a welding class offered through the Continuing Education Department at James Sprunt Community College. Danny is currently working and will start classes this month to obtain the qualified credentials needed for advancement in his field. In late July he called the Career Center manager to express his heart felt appreciation for the excellent customer service Charliss Gwynn provided.
